FAQ

Orders are processed quickly. If you need to request a change or cancellation, contact support@velyrawear.com as soon as possible. Changes or cancellations cannot be guaranteed once the order has entered processing or has been shipped.

Once your order ships, you will receive a shipping confirmation email containing your tracking information and delivery updates.

Contact support@velyrawear.com immediately. If your order has not yet been processed or shipped, we will do our best to update the shipping address. Once the order has shipped, the delivery address may no longer be changed.

Yes. VELYRA offers international shipping to supported destinations. Available shipping methods, rates and estimated delivery options are displayed at checkout based on destination.

United States: Standard Shipping — 5–10 business days. Express Shipping — 2–5 business days.

International: Delivery times vary depending on destination, carrier and customs processing. Available delivery options are displayed at checkout.

United States: Standard Shipping — $5 for orders under $75. FREE Standard Shipping on orders of $75 or more. Express Shipping — $30 with an estimated delivery time of 2–5 business days.

International: Shipping rates are calculated at checkout based on destination and available delivery method.

International orders may be subject to customs duties, import taxes or other local charges depending on the destination country. These charges may be collected by local customs authorities or the carrier.

VELYRA accepts eligible returns within 30 days. Returned items must be unworn, unwashed, in their original condition and have all original tags attached. Items that do not meet these conditions may not be eligible for return.

Contact support@velyrawear.com with your order number and return request. The VELYRA customer support team will provide the next steps and return instructions.

Customers requesting another size or product should contact support@velyrawear.com for assistance according to VELYRA's current return and exchange options.

For information about return shipping costs, please contact support@velyrawear.com.

Eligible refunds are processed after the returned item has been received and reviewed. Additional processing time may depend on the customer's bank or payment provider.

VELYRA accepts secure major credit and debit cards through the payment methods available at checkout. Supported accelerated payment options may include Apple Pay, Google Pay, Shop Pay and Klarna.

Yes. VELYRA payments are processed using secure encrypted payment infrastructure through Shopify and VELYRA's configured payment providers. Payment information is securely handled by the relevant payment provider.

Each VELYRA product page includes Size & Fit information with product-specific measurements and fit guidance. Customers should refer to the size guide on the individual product page before ordering.

Fit may vary depending on the product, fabric, construction and intended level of compression. Customers should refer to the Size & Fit information on each individual product page.

VELYRA activewear uses premium performance fabrics designed to provide confidence, comfort, support and coverage during movement. Customers should refer to the individual product description for performance details.

VELYRA creates premium women's activewear combining performance, comfort, sculpting support and elevated everyday style. Depending on the specific product, pieces may be suitable for gym training, Pilates, yoga, low-to-medium impact workouts, everyday activewear and lifestyle wear. Customers should refer to each product description for specific performance recommendations.

Customers should follow the Fabric & Care instructions shown on each individual VELYRA product page. Following the product-specific care instructions helps preserve the fabric, fit, stretch and appearance of the garment.

Click 'Account' in the top navigation and select 'Create Account'. You'll need to provide your email address and create a password. An account makes checkout faster and lets you track orders easily.

Click 'Forgot Password' on the login page and enter your email address. We'll send you a link to reset your password within a few minutes.

Yes, log into your account and navigate to 'Account Settings' to update your email, password, shipping addresses, and communication preferences.

For customer service, order assistance, returns, shipping questions or general inquiries: support@velyrawear.com